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- About Us
- Join + Support
Masks are required for all visitors 2+. Vaccines recommended. Plan your visit
Please read this policy carefully. Your continued use of the Exploratorium’s Services means you agree to its terms. Thank you!
1. What Information Do We Collect?
2. How Do We Use the Information We Collect?
3. How Do We Share Information?
4. How Do We Protect Your Information?
5. What Rights and Controls Do You Have?
6. International Visitors
7. Third-Party Services
8. Changes and Updates to This Policy
9. How to Contact Us About Privacy Concerns
The Exploratorium (“we” or “us”) may collect personal information related to your use of, or participation in, our computer or mobile software, websites (collectively, the “Services”), museum exhibits, classes, activities, newsletters, memberships, donations, ticket purchases, purchases from our store, contests, games, surveys, submissions, chats, bulletin boards, communication by e mail, postal mail, telephone, fax, or in person, teacher outreach, other education-related activities (all collectively, “Museum Programs”), and any other information you voluntarily submit to us.
We also collect information about your use of the Services. This may include which pages, features, or screens you access, how you interact with online content, how you use our search features, and what links you choose to click on. Here are some of the ways that we collect data about your use of the Services:
Please be aware that third-party vendors may place or recognize one or more cookies on your computer when you use the Services, and may record information to these cookies based upon your activities on the Services and on third-party websites and other third-party services. These third-party vendors may use information about those activities to inform, optimize, and serve advertisements. In particular, we may use third-party vendors to engage in behavioral ad tracking or “remarketing,” in which advertisements you see on third-party websites and services may be based on your prior use of the Services.
You can opt out of some vendors’ use of information using our Cookie Preferences tool, discussed more fully in Section 5 below. Please note that opting out will not prevent advertisements from being served to you on the Internet; it will only result in certain advertisements no longer being targeted. We are not responsible for the activities of third parties that may not comply with your opt-out requests.
To learn more about how behavioral ad tracking works, please read our About Behavioral Ad Tracking guide.
Web beacons, also known as clear GIFs and tracking pixels, are markers on web pages, email messages, or other content that are linked to third-party tracking tools and technologies we use or license to provide features of the Services. They may be used with cookies, and may be either visible or invisible. Collected information includes, but is not limited to, data about which pages you access, how you interact with online content, how you use our search features, and what links you choose to click on. We use third-party data collection, tracking, analytics, and ad serving tools to gather and analyze this data.
Like most Internet websites, our servers receive and record certain information about visitors to our website. This information includes your page requests, your Internet protocol (“IP”) address, the web browser and operating system you are using to connect to our website, and other information necessary to display the Internet pages and information you request from our servers. Because IP addresses are generally assigned in country-specific blocks, we may also be able to identify the country from which your computer is connecting to the Internet.
We also use browser- and server-based software programs called scripts to provide certain functionality and to collect data about how you use the Services.
We do not knowingly collect personal information from children under the age of 13 without obtaining parental consent. If you are under 13 years of age, please do not give us any personal information.
We may collect information from parents, guardians, and other adults identifying children under the age of 13 in connection with membership and participation in Museum Programs. We will not knowingly display personal information about children under the age of 13 on our website without seeking parental consent. If you are a parent or guardian and you discover that your child under 13 years of age has obtained an account on the Services or has otherwise provided personal information to us, then you may alert us at email@example.com and request that we delete the child’s personal information from our systems.
We may use collected information to provide Museum Programs, deliver the Services, solicit community involvement and financial support, gather information about how the Services are functioning, detect and correct problems with the Services, improve Museum Programs and create new Museum Programs, and communicate with members, donors, Museum Program participants, store customers, website visitors and users of the Services, and other people who contact us.
We may also use your information as may be described in a notice to you at the time the information is collected, or in any other manner to which you give consent.
We may use aggregate information (collected data which contains no personal information, or from which all personal information has been removed) for any purpose.
Except as disclosed in this policy or with your consent, we will not intentionally disclose any personal information about you (such as your full name, street address, telephone number, or e-mail address) to any third party, or sell, trade, or give out e-mail addresses to companies or other organizations.
We may disclose information to third parties under the following circumstances:
Any personal information you enter into forms on our website is secured by Secure Sockets Layer (SSL) page encryption during transmission. This ensures that the information is encrypted during transmission of the data between your computer or mobile device and our servers.
You can verify that any page on which you enter information is secured with encryption by using your browser to ensure it has the secure protocol (the URL begins with https://) and that our website's SSL security certificate is valid. Typically, clicking on the lock icon displayed in the web browser will display the status of the security certificate.
Although we provide mechanisms by which you may be able to exercise certain controls with respect to the collection, security, and use of your information, we cannot guarantee that these mechanisms will be effective or free from circumvention by third parties.
If you do not want us to share your personal information with third parties for their marketing purposes, you may update your information sharing preference on the Your Info page or contact us via email at firstname.lastname@example.org.
If you do not want to receive a particular e-mail newsletter subscription from us, please click on the Unsubscribe link at the bottom of the e-mail newsletter. This will remove your e-mail address from that newsletter subscription. Please allow up to 10 business days for any opt-out to be processed.
You can customize how our website sets cookies in your browser by using our Cookie Preferences tool, accessible via the “Cookie Preferences” link on our website. This feature allows you to opt out of non-required cookies used for website functionality and for cookies which allow delivery of ads based on your browsing behavior, by setting specific opt-out cookies for third-party services used on our website, if available. To use the Cookie Preferences tool, you must use a compatible web browser (and a supported mobile operating system if using a mobile device) and you must enable third-party cookies in your browser. If you delete or clear your browser's cookies, you can return to the Cookie Preferences tool and re-enable your cookie settings.
You can also use third-party web browser extensions to restrict or block web beacons and trackers. Please note that if you use blocking software, some of the features of the Services may no longer work correctly.
Your web browser, mobile phone, operating system, and other available software such as browser extensions may provide you with additional privacy settings and controls, including the ability to restrict or prevent cookies, trackers, and the use of your location information. Please be aware, however, that we do not use or support the “Do Not Track” setting available in many Internet browsers.
You may also choose not to provide information to us, but in that case you may be unable to use some or all of the features of the Services.
Residents of California have the right to request information regarding what types of personal information we have shared with third parties for their direct marketing purposes, and with whom we have shared it, during the preceding calendar year. You may request a copy of that information disclosure by contacting us at email@example.com.
Our museum is located in the United States, and the Services are hosted in and designed for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that differ from U.S. law, please be aware that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Museum Programs. By providing any information, including personal information, you consent to such transfer, storage, and processing. If you do not so consent, please do not provide information or use the Services from outside the U.S.
San Francisco, CA 94111-1456